Fulfillment Policy

Introduction


At Found First, we are committed to delivering exceptional digital marketing services and support to our clients. Our fulfillment policy outlines how we handle service delivery, timelines, communication, and client expectations. This policy is designed to ensure transparency, satisfaction, and mutual accountability throughout our engagement.

1. Service Delivery


All services provided by Found First — including but not limited to SEO, digital advertising, website optimization, and lead generation — are delivered remotely. After your onboarding is complete, our team begins fulfillment based on the scope and timeline detailed in your service agreement or onboarding document.

We do not ship physical goods. All deliverables (e.g., reports, digital assets, campaign results) are delivered electronically via email, client dashboards, project management tools, or shared drives.

2. Turnaround Time


Service timelines vary depending on the type and scope of the service. General estimates are as follows:

  • SEO Audits and Strategy: 5–10 business days after onboarding completion
  • Website Optimization: 7–14 business days depending on complexity
  • Paid Ad Campaigns: Initial setup within 5–7 business days, ongoing optimizations weekly
  • Monthly Reporting: Delivered during the first week of each month


Exact delivery timelines will be communicated during the onboarding process. Urgent requests or rush jobs may be accommodated with additional fees and are subject to team availability.

3. Client Responsibilities


To ensure smooth and timely fulfillment, clients must provide the following:

  • Access to necessary platforms (e.g., Google Analytics, CMS, Ad Accounts)
  • Timely responses to communication (ideally within 2–3 business days)
  • Approval of deliverables or feedback within agreed-upon timelines


Delays in receiving needed materials or approvals may result in adjusted timelines.

4. Communication


We communicate with clients via email, video calls, or project management platforms, as agreed upon during onboarding. Regular updates, reporting, and reviews are scheduled based on the service tier or package.

Clients may contact us at any time via our official email: [email protected]

We respond to inquiries within 1–2 business days.

5. Refunds & Cancellations


Because our services are custom and time-based, refunds are not provided once work has begun. If you wish to cancel ongoing services, we require a written notice at least 30 days in advance. In-progress deliverables will be finalized and delivered, but further work will be halted after the cancellation date.

If services have not yet begun, and a refund is requested within 3 business days of payment, you may be eligible for a full or partial refund, minus any administrative fees.

6. Satisfaction Guarantee


We strive for 100% client satisfaction. If you are unsatisfied with any aspect of our fulfillment, please contact us at [email protected], and we will work with you to resolve the issue. Revisions, adjustments, or consultations may be offered based on the service agreement and situation.

7. Modifications to This Policy


Found First reserves the right to modify this Fulfillment Policy at any time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.


If you have any questions about these Fulfillment Policy, please contact us at:


Found First Marketing
1201 Winnipeg Street
Regina, SK S4R 1K1
Phone: (639) 997-1440

Last Updated: 05/17/2025